Your performance formula should fit each department

Design work needs long stretches of deep focus; sales and customer support need fast response times. One formula for everyone can leave your metrics out of step with how each team actually creates value.

Four components, weighted to suit each team

The video introduces four components: value-creating work, focused work, low fragmentation and healthy rest. Companies can adjust the weighting by department, keep the default formula, or pick a preset that matches how they operate.

For design, engineering or development teams, it is worth weighting deep focus more heavily. For sales and customer support, the calculation should reflect response and handling rhythms. A preset that prioritises healthy rest is one option to consider for departments working long shifts where fatigue builds up.

Preview the impact before you apply it

The video demonstrates how you can preview the change in scores when you adjust the formula. That step helps managers understand the effect of each weighting before saving the configuration.

How to apply it meaningfully

Start from each department's responsibilities and output, explain the criteria clearly to the team, then watch the trend after you adjust. Scores should always be read alongside progress, quality and the context of the work. When two departments use different weightings, review both formulas before comparing them.

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