Bring data into everyday management decisions
Start from your work objectives, choose the right metrics and read results in the right context. The collection below helps you build a solid foundation before you adopt any tool.
From building KPIs to improving operations
Pick a topic based on the question you need to answer. Each article offers a perspective and practical next steps to discuss with your team.
Build KPIs from your business objectives
An 8-step process to define objectives, choose metrics, set weights, assign targets and track improvement.
Choose KPIs for each department
Browse 51 metrics for Sales, Marketing, HR, Accounting, Customer Support and Operations, and select them based on the outcomes you need.
Evaluate performance on solid evidence
Combine results, quality, timeliness and real-world data, and learn to spot the common biases in employee evaluations.
Is being busy the same as being productive?
Distinguish time spent from value created so you find the real problem before changing how people work.
Reduce the cost of fragmented work
Spot the interruptions and task switches that are eroding focus time.
Analyze your team's workload
Read workload gaps alongside progress and context to discuss a better allocation of resources.
Three principles for reading team data
Performance is tied to output
Read activity time alongside results, quality and timeliness. Someone who is highly active on their computer does not necessarily produce better output.
Workload needs context
Consider the type of work, deadlines, dependencies and meeting blocks before concluding that someone is overloaded or under-utilized. Talk with the owner to understand the cause.
Access control follows purpose
Be clear about who needs to see what to do their job. Agree on the purpose of use, the scope of data and how feedback works, and review permissions whenever roles change.
Keep learning at your own pace
Read more on the Blog or return to the resources hub to discover the product and the deployment guide.